Thank you for using SMSfonica LLC’s Voice OTP service. This Return and Refund Policy explains the terms and conditions for refunds and returns associated with our service.
1. Refund Policy:
We offer refunds in the following circumstances:
- Service Interruption: If our Voice OTP service experiences a significant and prolonged interruption that prevents you from accessing the service for an extended period, you may be eligible for a prorated refund of any prepaid fees.
- Unauthorized Charges: If you believe there has been unauthorized use of your account resulting in charges for the Voice OTP service, please contact us immediately. We will investigate the matter and provide a refund if appropriate.
2. Return Policy:
As our service primarily involves the delivery of digital content (i.e., one-time passwords via automated voice calls), there are typically no physical products to return. Therefore, returns are generally not applicable.
3. Requesting a Refund:
To request a refund, please contact our customer support team at [Contact Information]. Please provide details of the issue, including your account information and any relevant documentation.
4. Refund Processing:
- Refunds will be processed using the original payment method used for the purchase.
- Refunds may take several business days to appear in your account, depending on the policies of your financial institution.
5. Refund Eligibility:
- Refunds are subject to approval and may be granted at our discretion.
- We reserve the right to deny refund requests if we determine that the issue does not meet the criteria outlined in this policy.
6. Changes to this Policy:
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website or notification through other communication channels.
7. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at sales@smsfonica.com
By using our Voice OTP service, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.